Support
Something not working, or a question the FAQ doesn't answer? We're happy to help.
Contact us
Email [email protected] and include:
- What you were trying to do and what happened instead.
- Your device and OS version (e.g. iPhone 15, iOS 18).
- Screenshots if something looks wrong.
We aim to reply within a few business days.
Common issues
A shared trip link doesn't open
The owner may have disabled sharing, or the link was mistyped. Ask the person who shared it to send a fresh link from the app.
My trips aren't syncing
Make sure you're signed in with the same account on all devices and have a network connection, then reopen the app.
Trip generation fails
Generation occasionally times out for very long or unusual requests. Try again, or shorten the trip and expand it afterwards with the editing tools.
Account deletion
To permanently delete your account and data, see Delete my account.