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Trouble

Support

Most questions are answered in the Help centre: creating and editing trips, sharing and collaboration, Services, purchases and your account. If it doesn’t answer yours, write to us. We aim to reply within a few business days.

Contact us

Write to us here and we’ll reply by email, usually within a few business days. In the app, Help & feedback (Profile → ⋯ → Settings & account) does the same, can attach screenshots and your app version, and shows our replies in My requests.

What you were trying to do, what happened instead, and your device (for example iPhone 15, iOS 18).

We’ll reply to this address.

We use your message and email only to answer you — see the Privacy Policy. If the form doesn’t work for you, email [email protected].

Prefer email? General support: [email protected]. Please include what you were trying to do, what happened instead, your device and OS version (for example iPhone 15, iOS 18), and a screenshot if something looks wrong.

What do you need help with?

  • Account and sign-in (confirmation email, password, linked accounts, syncing): email us · Help
  • Purchases and subscriptions (Trouble+, Trouble Pro, No Ads, Restore purchases, billing): email us · Help. Billing and refunds are handled by the App Store or Google Play.
  • Technical problems (a screen or feature not working): email us
  • Turn off a share link without deleting the trip: email us with the link.
  • Report a post, a comment or a profile on Discover: tap Report on it in the app, or email us with its link · Help
  • The Big Trip family link (a link that won’t open, or what your family sees): the traveler removes a link in Family, and it stops working at once. Anything else: email us · Help
  • Privacy requests (access, correction, export, deletion): email us · see the Privacy Policy
  • Accessibility: email us · see Accessibility
  • Delete your account: see Delete my account

Privacy Policy · Terms of Service · Cookies · Affiliate disclosure · Delete my account