Terms of Service

Effective: 17 October 2026Last updated: 18 October 2026

These Terms of Service (also called our Terms of Use) are an agreement between you and Trouble. They govern your use of the Trouble mobile app (“Trouble: Travel Agent” on the App Store and Google Play), this website (travelwithtrouble.com) and the services we provide through them (together, the “service”). Please read them carefully. They include a disclaimer of warranties, a limitation of our liability, your responsibility for the risks of travel, and how disputes are resolved, including a class-action and jury-trial waiver where the law allows it. Our Privacy Policy explains how we handle your personal data.

The key points. This short list is only a guide; the full Terms below are what apply.

Trouble is a planning tool, not a travel agency. Bookings are made with, and are the responsibility of, third-party providers.
AI content can be wrong. Check anything important, such as opening hours, prices, safety, visas, health rules and local laws, with official sources before you rely on it.
Travel carries risks, and you take responsibility for your own travel decisions.
What you post to Discover is public, and you are responsible for it. The Big Trip’s check-ins, SOS and live route sharing are not an emergency service: in danger, call the local emergency number.
Purchases, renewals, cancellations and refunds are handled by the App Store or Google Play.
Trouble is provided “as is”, and our liability is limited as far as the law allows. Nothing in these Terms takes away rights the law gives you as a consumer.
If something goes wrong, contact us first: most problems can be solved by email.

Agreeing to these Terms

By downloading, opening or using the app or this website, creating an account, or buying a plan, you agree to these Terms and to the policies they refer to: the Privacy Policy, the Cookies page and the Affiliate disclosure. If you do not agree, do not use Trouble.
“Trouble”, “we”, “us” and “our” mean the developer who operates Trouble, named as the seller on the App Store and Google Play listings; where the context is the app or the website, “Trouble” also means the service. “You” means the person using Trouble. Where these Terms protect “the Trouble parties”, that means us and our owners, founders, contractors, agents, licensors and successors.
Some features or offers may come with extra terms that we show you when you use them (for example the store’s terms when you buy). Those terms form part of your agreement with us.
Words such as “including” and “for example” introduce examples, not a complete list. Headings are for convenience only.

What Trouble is, and what it is not

Trouble is a travel planning and discovery tool. It helps you create, organise, edit, save and share trip plans, with AI or by building them yourself, and it shows options such as hotels, restaurants, tours, car rentals and eSIM plans from third parties. Trouble does not sell travel, make bookings on your behalf or provide the services it shows. Bookings, payments and the services themselves are provided by those third parties.

Trouble is software. The words “Travel Agent” in its store name describe an AI planning assistant: Trouble is not a licensed travel agency, tour operator, travel organiser, booking agent or seller of travel, and it does not act as your agent, broker, adviser or representative with any provider.
Trouble does not sell or arrange package holidays, does not sell insurance, does not take payment for travel services, and does not pass your name or payment details to travel providers.
Trouble is not an emergency or safety service, and that includes the Big Trip’s check-ins, SOS and live route sharing (see The Big Trip). In an emergency, contact the local emergency services.
Trouble is for your personal, non-commercial use, unless we agree otherwise in writing.

Eligibility and age

You must be at least 13 years old, and older if the law where you live sets a higher minimum age for using a service like Trouble or for agreeing on your own to the use of your personal data. Trouble is not directed to children under 13.
If you are under the age of majority where you live (usually 18), you may use Trouble only with the permission of a parent or legal guardian, who accepts these Terms for you and is responsible for your use of Trouble, including any purchases.
You must be able to form a binding contract (or have your guardian’s consent), and you must not be barred from using Trouble under the laws that apply to you.
You confirm that you are not located in a country that is subject to a U.S. Government embargo or that the U.S. Government has designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. You must not use Trouble in breach of any export control or sanctions law.

Your account

You can sign in with email and password, Sign in with Apple or Google. Give accurate information and keep your sign-in secure. You are responsible for activity under your account.
Sign-in methods are linked to one account only through a verified sign-in (see the Help centre).
An account is for one person. Do not share it, sell it or transfer it, and do not create accounts by automated means or to get around plan limits (for example several accounts to get more free trips or AI Actions).
Keep your email address up to date: we use it for important messages about your account and these Terms. Tell us at [email protected] straight away if you think someone else has used your account. To the extent permitted by applicable law, we are not responsible for losses caused by someone using your account because your sign-in details were not kept secure.
Purchases belong to the Trouble account you were signed in to when you made them. Sign in with that account to use them.

AI-generated content

Itineraries, descriptions and suggestions are generated with AI and are for planning and inspiration. Trouble uses AI models (from OpenAI, through our server) to create and edit itineraries, day plans and activities, destination and area ideas, descriptions, transport options and travel times, budgets, trip cost and hotel price estimates, weather and seasonal expectations, and translations (“AI content”). AI content can contain mistakes, be incomplete or be out of date. Prices, hotel price estimates, trip cost estimates, availability, opening hours and travel times are estimates or can change at any time.

AI content is produced automatically and is not checked by a person. It can describe places that are closed, no longer exist, are unsafe or are not suitable for you, and it can get routes, distances, schedules and prices wrong. Other users may receive similar content.
Before you rely on it, check critical information with the provider or an official source: opening hours, prices, availability, transport, booking conditions; passport, entry, visa and transit requirements; health requirements, vaccinations and medical advice; safety and security conditions and official travel advisories; local laws, customs and regulations; accessibility, dietary and allergy information; and weather and seasonal conditions.
No professional advice. Trouble does not give legal, immigration, medical, health, safety, financial, tax or insurance advice, and AI content is not a substitute for a qualified professional or an official source.
A place, provider or activity appearing in Trouble is not an endorsement, recommendation or guarantee of its quality, safety, legality or suitability.
You decide how to use AI content and you are responsible for the decisions you make with it. To the extent permitted by applicable law, the Trouble parties are not liable for losses that result from relying on AI content.
Do not put sensitive personal information (such as health details, passport numbers or payment details) into free-text requests: Trouble does not need it.
Something wrong or inappropriate? Report it with Report AI content, in a trip’s ⋯ menu or in Profile → ⋯ → Settings & account → About & Support.

Maps, places, photos, weather and other third-party information

Place search, details and ratings come from Google Maps Platform, and so do the photos in a place’s details in the app. The place photos on cards, and on this website, are openly licensed photos from Wikimedia Commons and Openverse, shown with their author and licence; this website shows no Google photos. Maps in the app are drawn by Google Maps on Android and, in app versions that include it, on iPhone (other iPhone versions use Apple Maps); trip maps on this website are drawn by Google Maps, or from OpenStreetMap data when Google Maps cannot load. Map outlines and some place data come from OpenStreetMap’s Nominatim service and public datasets. Sources are listed on the Credits page.
This information is provided by others. It can be inaccurate, incomplete or out of date, and we do not check or guarantee it. Ratings and reviews are other people’s opinions.
Trouble uses Google Maps features and content. By using them, you agree to be bound by the Google Maps/Google Earth Additional Terms of Service and you acknowledge the Google Privacy Policy.
Weather and climate information in Trouble is a general, seasonal expectation, not a forecast or a warning. Check an official forecast and local warnings before you travel and during your trip.
Trouble does not give turn-by-turn navigation. Routes and travel times are estimates: follow road signs, local rules and conditions on the ground. “Open in Maps” and similar buttons open another company’s app or website under its own terms.
Place data and photos remain the property of their owners. Do not copy, scrape, store or reuse them except as the service allows, or, for an openly licensed photo, as its own licence allows.

Third-party bookings and services

Trouble may display, recommend, link to or facilitate access to hotels, restaurants, attractions, activities, transportation (including transfers), flights, car rentals, insurance, SIM and eSIM services, and other products or services provided by third parties. Trouble is not the provider, operator, seller or contracting party for these third-party services unless explicitly stated otherwise.

All bookings, reservations, purchases, payments, cancellations, refunds, changes, availability, pricing, service quality, safety, fulfilment, disputes and other matters relating to a third-party service are your responsibility and that of the relevant third-party provider.
Before you complete a booking or purchase, you are responsible for reviewing the provider’s terms, cancellation policies, requirements and any other conditions that apply.
Any contract for a booking or purchase is between you and the provider (or the platform you book on). Trouble is not a party to it and does not guarantee that the provider will perform it.
Prices, offers and availability shown in Trouble (including hotel price estimates, tour and eSIM prices and transfer quotes) are only an indication. The provider’s own site shows the final price, taxes, fees, currency and conditions when you book.
Questions, changes, cancellations, refunds, complaints and claims about a booking must be taken up with the provider. Trouble cannot change, cancel or refund a booking.
To the maximum extent permitted by applicable law, Trouble is not responsible or liable for losses, damages, cancellations, incorrect information, failed bookings, service issues, disputes or other consequences arising from your booking, purchase or use of a third-party service.

Partner and affiliate links

Hotels, restaurants, tours, car rentals, eSIM plans and other services are operated by third parties under their own terms and privacy policies. When you follow a partner link you leave Trouble; any booking or purchase is solely between you and that provider, and they are responsible for it. Trouble is not responsible for third-party services, bookings, content or prices.

Some links in Trouble are affiliate links: accommodation via Booking.com and Agoda (through CJ), tours and experiences via Viator and GetYourGuide (their own affiliate programmes), car rental via DiscoverCars (its own affiliate programme) and GetRentACar (through Travelpayouts), eSIM plans via Airalo (through Travelpayouts), private transfers via GetTransfer (through Travelpayouts), and transport — flights, trains, buses, ferries, passes and rides — via Aviasales, Kiwi.com, Klook and Kiwitaxi and, where offered, 12Go and Trip.com (through Travelpayouts), train and bus tickets in Europe via Omio (through Impact), and on the Big Trip, travel insurance via SafetyWing (its referral programme). Trouble may earn a commission when you book or buy through them. Bookings, purchases, prices and their terms are the partner’s own. Partners and how this works are listed in the Affiliate disclosure.

A commission does not make Trouble a party to your booking, and it does not change your rights against the partner. Once you are on a partner’s site, the partner and its affiliate network may use cookies and collect data under their own policies.

Travel risks and assumption of risk

You decide where to go and what to do. Trouble is not responsible for the conditions, safety, legality or suitability of any place, route, activity, provider or transport it shows, or for delays, closures, injuries, losses or costs while travelling. Check official travel advisories and consider appropriate travel insurance.

Travel involves risks that Trouble cannot control or foresee, including accidents and injury, illness and disease, crime, terrorism, civil unrest, natural disasters, extreme weather, wildlife, risky activities (such as hiking, diving, water sports or driving), changes to laws and entry rules, and delays, cancellations and closures.
You are responsible for: your travel documents (passports, visas and permits); health requirements, vaccinations and medical needs; checking official travel advisories; travel insurance; following local laws and customs; judging whether a place or activity suits your health, fitness and experience; and the safety of the people you travel with, including children.
To the extent permitted by applicable law, you travel and take part in activities at your own risk, and you accept the risks of the trips you plan with Trouble. This does not limit any liability that cannot be limited by law (see Your statutory rights).

Plans, purchases and subscriptions

The current plans are listed below; what each includes is on the Features page and in the app. Prices are US App Store reference prices in US dollars. The App Store or Google Play charges the exact local price it shows you before you buy, in your currency.

Trouble Free: Start planning simple trips.
Trouble+ ($9.99) · One-time purchase · 1 trip · not a subscription: One trip with the full planning tools: a new trip, or one you already planned. Buy it again whenever you need another.
Trouble+ Max ($14.99) · One-time purchase · 1 bigger trip · not a subscription: One bigger trip: longer, with more countries and more people.
Trouble Pro ($9.99 / month) · Auto-renewing subscription · monthly: For frequent travelers and power users.
No Ads ($2.99 / month) · Auto-renewing subscription · monthly: Remove ads, keep your plan.

Purchases are billed by Apple (App Store) or Google (Google Play), depending on where you buy.
Trouble Pro and No Ads renew automatically until you cancel them in your App Store or Google Play subscription settings.
Trouble+ and Trouble+ Max are one-time purchases of 1 trip each, and the upgrade to Trouble+ Max ($4.99) is a one-time purchase for one Trouble+ trip. None of them is a subscription or renews; buy again whenever you need another trip.
A Trouble+ or Trouble+ Max purchase you have not used yet is a trip ready to use: use it for a new trip, or for a trip you already planned. From then on it belongs to that trip — its limits, its people and its AI Actions — and deleting the trip does not give it back.
Trouble Pro adds 1 new trip every month (at purchase and at every renewal), and unused trips add up while you stay subscribed. Each Pro trip has its own 60 AI Actions. Pro trips can be used while Trouble Pro is active.
Trouble Pro bought earlier at $6.99 a month is no longer sold. Its subscribers keep it while they stay subscribed, with their trips, up to 8 countries per trip and 60 AI Actions per trip; every new trip is up to 60 days, the longest trip Trouble plans.
The Free plan includes 10 AI Actions in total for AI edits; they do not reset, and manual edits never use them. A Free trip has 10 manual edits.
Use Restore Purchases in the app to restore purchases on a new device with the same store account.
All plans have usage and technical limits.

Payment

Every purchase is made through Apple’s App Store or Google Play, using the payment method in your store account, and is processed by Apple or Google under their own terms. Trouble never receives your card details.
The price you pay is the one the store shows before you buy, in your local currency, including any taxes the store applies. Payment is charged to your store account when you confirm the purchase.

Auto-renewing subscriptions (Trouble Pro and No Ads)

Subscriptions renew automatically for the same period unless you cancel at least 24 hours before the current period ends. Your store account is charged for the renewal, at the price that applies then, within the 24 hours before the current period ends.
Manage or cancel a subscription in your store account: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions → Subscriptions. Cancelling stops the next renewal; you keep what you paid for until the end of the current period.
Deleting the app or your Trouble account does not cancel a subscription.
Trouble does not offer free trials or introductory offers today. If we offer one, its terms are shown before you accept it, and any unused part of a free trial ends when you buy a subscription, where the store applies that rule.

Cancellations and refunds

Refunds are handled by the store under its own policies. Because Apple and Google process every payment, Trouble cannot issue a refund itself or change their decision. Ask Apple or Google Play.
Apart from refunds the store grants or the law requires, payments are not refundable, including for part of a subscription period or for trips and AI Actions you did not use.
If the law where you live gives you a right to cancel a purchase of digital content, you use it through the store. Where the law allows, that right can end once the content has been supplied with your agreement (for example once a trip purchase has been used on a trip).
If a purchase is refunded, reversed or charged back, we may take back what it gave you, such as a trip that is ready to use, AI Actions or access to features.

Price and plan changes

We may change prices, and what plans include, for future purchases. For a subscription, a price change applies only from a later renewal, after the store tells you about it and, where the store or the law requires, asks for your agreement. If you do not want to pay the new price, cancel before it applies.
From time to time we may give away trips, AI Actions or time on a plan as a promotion or a gift. They may come with conditions and an expiry date we tell you about.

Trips, trip purchases and AI Actions

Trips

Trouble Free includes 1 trip in total. Trouble+ and Trouble+ Max each give you one trip per purchase. A purchase you have not used is a trip ready to use: use it for a new trip, or for a trip you already planned (Make it Trouble+ in the trip’s Trip Settings).
Once used, a purchase belongs to that trip: its limits, its people and its AI Actions. It cannot be moved to another trip, and deleting the trip does not give it back.
A Trouble+ trip becomes a Trouble+ Max trip only with the upgrade to Trouble+ Max ($4.99), bought for that trip; a Trouble+ Max purchase cannot be added on top of a Trouble+ trip. An upgrade bought without a Trouble+ trip waits until you have one.
Trouble Pro adds trips at purchase and at every renewal. Unused Pro trips add up while you stay subscribed and can be used only while Trouble Pro is active. When Trouble Pro ends, the trips you made with it stay in your account, but from then on each follows its own plan (usually Free), including its AI Actions, manual edits and how many people can plan it with you; people already on a trip stay.
The longest new trip on any plan is 60 days. Each plan also limits days and countries per trip, the people you can plan with and the results shown.

AI Actions

An AI Action is an allowance for using AI to generate or regenerate trip content. Bigger changes use more AI Actions; when an operation uses more than one, the app shows how many before you confirm. A new trip uses a trip, not AI Actions, and manual editing never uses one.
AI Actions are used in this order: the trip’s own (from its Trouble+ or Trouble+ Max purchase, or a Trouble Pro trip’s own), then your account’s own (including the 10 AI Actions of the Free plan, which do not reset, and referral rewards). People planning a trip with you use the trip’s own first, then their own account’s.
An operation either completes or uses nothing: if it fails, its AI Actions are returned. Each Trouble Pro trip has its own 60 AI Actions; they can be used while it is a Pro trip (its owner’s Trouble Pro is active).

No cash value

Trips ready to use, AI Actions, referral rewards and promotional credits are a limited right to use features of Trouble. They are not money, property or stored value; they have no cash value and cannot be sold, transferred, exchanged for money or refunded separately, except where the law requires. They end when your account is deleted, and may be removed if your account is closed for a breach of these Terms or if they were credited by mistake or obtained through abuse.

Limits and changes

Limits include, for example, trips, days, countries, collaborators, AI Actions and a Free trip’s 10 manual edits. A multi-country trip counts as one trip. Features your plan does not include are blocked before they start.
What a plan offers without a set number (such as the manual edits of a Trouble+ trip) is for reasonable personal use. We may limit, queue or refuse requests that are automated, abusive or would degrade the service for others.
We may change, for the future, which features use AI Actions and how many, and the limits of each plan. The app always shows the current cost before an operation that uses more than one AI Action. We do not take away AI Actions or trips already in your account, except as these Terms allow.

Trouble Free, Trouble+ and Trouble+ Max show ads from Google AdMob. Trouble Pro and No Ads remove them. No Ads removes ads only while it is active; it adds no trips and unlocks no features. On the Free plan, Discover’s feed also shows a card marked “Sponsored” after every 10 posts.
The app asks for non-personalised ads. Where the law requires it, Google’s consent message is shown before any ad is requested, and Ad privacy choices (in Profile → ⋯ → Settings & account) lets you change your answer. See the Privacy Policy.
Ads are third-party content. We do not endorse what they advertise and are not responsible for advertisers’ products, sites or claims; any dealings with an advertiser are between you and the advertiser.
Do not click ads for any reason other than genuine interest, and do not interfere with how ads are shown or counted.

Emails, notifications and other messages

We send service messages (such as account and security emails, collaboration invites and replies to your support requests) as part of the service. Marketing emails are sent only if you ask for them, and every one has an unsubscribe link.
Notifications are optional. Reminders and notifications can be late, or not arrive at all: do not rely on Trouble for anything time-critical, such as flights, check-in times, deadlines or a Big Trip’s SOS.
You agree that we may give you notices and information electronically (in the app, by email or on this website), and that these meet any legal requirement for them to be in writing.

Your content

Trips, notes, packing lists, expenses, photos and other content you add remain yours. We do not claim ownership of them. You give Trouble a limited, worldwide, non-exclusive, royalty-free licence to host, store, process, copy, adapt (for example format or translate) and display your content only as needed to run the service for you: syncing it to your devices, sending the relevant parts to our providers (for example to generate a trip or check a post), showing it to the people you choose to share it with or invite, and publishing what you post in Discover as described in Discover. This licence ends when you delete the content or your account, except for copies other people already made from a trip you shared or posted (see below), copies in backups for the time they are kept, and where the law requires us to keep something.

You are responsible for what you add and for having the right to add and share it. Your content must not break the law or anyone’s rights, including privacy rights: only add other people’s personal details when you are allowed to.
A cover photo you add to a trip yourself, in the app’s Trip Settings, is your responsibility: use only a photo you took or have the right to use. It stays on your device and is never sent to us.
Apart from the automatic check of what you publish in Discover, we do not review content before it is stored or shared, but we may remove or disable content, or a share link, that we reasonably believe breaks these Terms or the law.
Keep your own copies of anything important. To the extent permitted by applicable law, we are not responsible for content that is lost or damaged.
Reporting illegal content. If you believe something shared through Trouble is illegal or infringes your rights (including copyright), email [email protected] with the link, trip, post or profile, what is wrong, and your contact details. We review reports with care, act on them where appropriate, and tell you what we did.

Share links. Sharing a trip creates a read-only snapshot that anyone with the link can view, without an account. The link stops working when you delete the trip or your account, or when we turn it off at your request. Anyone you send it to can pass it on.
Collaboration. On a paid plan, an owner can invite people by email or with an invite link. People who join can view and edit that trip (including its notes, packing list and expenses) until they leave or the owner removes them or stops collaboration. Only the owner can delete the trip or manage who has access. Invite only people you trust with that access.
People on a shared trip see each other’s email addresses and changes. You are responsible for what you add to a shared trip, and disagreements between people on a trip are for them to resolve; we are not responsible for what other users do.
Remix. Remix creates an independent copy of a shared trip in your own account for you to edit. It never changes the original trip, and the original owner’s later changes do not update your copy. The copy is a Free trip and uses one of your remixes; inviting people to a Free trip uses one of your invites per person who joins. Remixes and invites come with Trouble+, Trouble+ Max and Trouble Pro, have no cash value and cannot be transferred. Save to My Trips keeps a read-only copy on your device.

Discover: posts, profiles and comments

Discover lets you post a trip of your own for everyone to see, and follow, comment on and remix other travellers’ trips. These rules apply in addition to Your content and Acceptable use and prohibited conduct. What a post, a profile and a comment show, and to whom, is set out in the Privacy Policy.

Posts are public. A post, your profile once your first post is live, and your comments can be seen by anyone, in the app and on this website, without an account, and search engines can list them. Before you post, think about what it says about you and others. Once something is public, people may have seen, copied or saved it, and deleting it cannot undo that.
The licence for what you publish. For posts (their words, photos and the trip’s days and places), comments and your profile, you give Trouble a worldwide, non-exclusive, royalty-free licence to host, store, copy, adapt (for example resize or format), publish and display them publicly in Discover, on their pages on this website and in link previews, for as long as they are published, and to let other users view, save, comment on and remix them as Discover allows. You keep ownership. The licence ends when you delete the post, comment or account, except for remixed copies already made and copies that others, such as search engines, made before then.
Remix. Anyone signed in can remix a public post into an independent copy in their own trips, made from your trip as it is at that moment. The copy is theirs to edit and keep, even if you later delete the post, the trip or your account. Remixing uses one of the remixer’s remixes, as described in Sharing, collaboration and Remix.
Your @username and profile. Usernames are unique, and some that read as Trouble itself are reserved. Choose a username, name and photo you are entitled to use: do not impersonate a person, a brand or Trouble, do not suggest a connection with someone that does not exist, and do not use someone else’s trademark or anything offensive. If you have not chosen a username, one is made from your account, which you can change. We may hide a profile that breaks these rules, or ask you to change its username.
Post only what you may. Post only trips, words and photos that are yours or that you have the right to share. Do not post other people’s photos, names or personal details without their permission, or anything that shows where someone is or will be without their agreement. Do not present an idea as a trip you took, or post false or misleading information about places, prices or safety.
Rules of conduct. No spam, advertising or self-promotion (links are not allowed in comments); no harassment, threats, hate, sexual content or nudity, violence or content that encourages self-harm; no scams or fraud; nothing illegal or that infringes anyone’s rights; and no buying, selling, trading or automating likes, follows, comments, views or remixes.
Comments. Be kind and stay on topic. The author of a post can pin, hide or delete comments on it, and turn comments off.
Checks and moderation. Posts, comments and edits are checked automatically before others see them, and something the check holds stays visible only to you until it passes or we review it. The check is automatic and can be wrong either way: passing it does not mean we approve the content, and we do not review everything. We may hold, hide or remove a post, a comment or a profile with its posts if we reasonably believe it breaks these Terms or the law, and suspend or close an account as described in Suspension, termination and deleting your account. A post we hide stays visible to you, marked as hidden. Where appropriate and lawful we tell you why; if you think we got it wrong, email [email protected].
Reports and blocks. You can report a post, a comment or a profile in the app (for example spam, a scam, hate or private information), and report illegal content by email (see Your content). We look at reports with care but cannot promise to act on every one, or by a particular time. Do not make false or abusive reports. Blocking someone hides you from each other in Discover and ends any follow between you.
Other travellers’ content belongs to them and is their responsibility. We do not check it for accuracy or safety, and it is not advice or a recommendation from Trouble: check anything important yourself, as with AI content (see AI-generated content and Travel risks). To the extent permitted by applicable law, we are not responsible for what other users post or do.
Ads. On the Free plan, Discover’s feed includes a card marked “Sponsored” after every 10 posts (see Ads).

The Big Trip: check-ins, SOS, family page and live sharing

The Big Trip helps you plan a trip of up to 12 months week by week and lets the people you choose follow it. If a Big Trip pass is offered, what it includes and its price are shown in the app and the store before you buy, and Plans, purchases and subscriptions applies to it. “I’m OK” check-ins and SOS never need a pass. What your family and other travellers can see is set out in the Privacy Policy.

Not an emergency, safety or tracking service. Check-ins, SOS, the family page and live route sharing are a way to keep in touch, not a way to get help. Trouble does not monitor them or contact emergency services for you, and an SOS goes only to the family you invited. We cannot guarantee that a check-in, an SOS, a notification or where you are on your route reaches anyone, on time or at all: they depend on a connection, on Trouble being open on your phone (for live sharing), on permissions and notification settings on both sides, and on services we do not control. If you or someone else is in danger, call the local emergency number first.
Places can be wrong or out of date. A check-in or SOS carries the city you choose, not where your phone is. Live sharing says only where on the route your phone thinks it is (a country of your plan, on the way between two, or away from the route), worked out on your phone from its location, which never leaves it. That is only as accurate as your phone and the route you planned, is sent only while Trouble is open, and can be old; the family page shows when it was sent. Do not rely on any of it to know where someone is right now.
You choose who sees it. A family link is a private link, not a password: anyone who has it can see the family page, and can pass it on. Send it only to people you trust, and remove a link when it should stop working. Only you can start sharing your route live, for the time you pick, and you can stop it at any time. If you send your exact location from an SOS, you send it yourself, from your phone’s share sheet, to whoever you choose: it never goes through Trouble.
Only your own trip, only with consent. Use the Big Trip for your own trip and your own location. Do not use it to track or watch anyone, or to share another person’s location, without their knowledge and agreement.
Following as family. If someone shares their Big Trip with you, what you see is theirs, shared with you to keep in touch: do not publish it or pass the link on without their agreement. The traveller can see when your link was last opened and can remove it at any time.
On your route shows you to other Big Trip travellers who turned it on, at city level, and shows them to you in the same way. We do not check who other travellers are: whether to contact or meet anyone is your decision and at your own risk.
Plans and budgets. An AI-drafted route is AI content (see AI-generated content), and budgets and how long they last are estimates, not financial advice.

Expenses, packing lists, Wallet passes and other tools

Expenses and receipts are a personal record. Totals and any conversions are estimates; they are not accounting, tax or financial advice. Keep original receipts you may need.
Packing lists are suggestions. Check your airline’s baggage rules, restricted items and customs rules yourself.
Wallet passes. A trip added to Apple Wallet or Google Wallet carries its share link as a QR code, so anyone who scans it can view the trip. A pass may not show later changes to the trip. Apple’s and Google’s own terms apply to their wallet apps.
Widgets and Live Activities can show trip details on your Home Screen and Lock Screen, where people around you can see them.
Offline use. Copies of trips kept on your device can be out of date. A trip you ask for while offline (Plan when back online) is requested when you reconnect and can still fail.

Referral program

You can invite friends to Trouble with your personal invite link or code. When a friend creates a new account with it, confirms their email (or signs in with Apple or Google) and plans their first trip within 30 days, you get bonus AI Actions (currently 10) and your friend gets a welcome bonus (currently 5).

Rewards are free bonus AI Actions for use in Trouble only. They cannot be bought, have no cash value and cannot be sold, transferred or exchanged for money or a plan. They do not expire and can be used on any plan. You never need to invite anyone to use Trouble.
A code can be redeemed only by a new account (within 7 days of signing up), once per account and once per phone, and never your own. An account made on a phone you used to invite gets no reward for you or for it.
You can earn a referral reward at most 10 times in a calendar month. Your friend still gets theirs after that.
Rewards are never given for reviews or ratings, and inviting never needs access to your contacts: you choose whom to share your link with.
Fake or duplicate accounts, invites to yourself and any other abuse mean we may refuse or take back rewards and close the accounts involved.
Invite only people you know, and do not send spam or post your code where it breaks another site’s rules.
We may change the rewards and these rules, or end the program, at any time. Rewards already granted stay unless they were obtained through abuse.

Acceptable use and prohibited conduct

You agree to use Trouble lawfully and to follow these rules, and not to help anyone else break them:

No attempts to breach, overload, probe, scrape or reverse-engineer the service or its APIs.
No bulk access to shared trip pages or invite links.
No sharing of accounts, reselling of access, or getting around plan limits.
No unlawful, infringing, harmful, deceptive or abusive content or activity.
No harassing, threatening, spamming or impersonating anyone, and no inviting people who have not agreed to hear from you.
No uploading malware, or content that is defamatory, obscene, hateful, violent or that exploits anyone, and no sharing other people’s personal data without permission.
No bots, crawlers or other automated access, and no copying, caching or extracting place data, photos or other content in bulk.
No getting around AI Action metering, ads, security or other technical limits, and no testing for vulnerabilities on the live service: report a suspected security problem to [email protected] instead.
No using AI features to create unlawful or harmful content, to get around their safeguards, or to build or train a competing AI model or service.
No decompiling or reverse engineering the app, except where the law allows it despite this restriction.
No fraudulent clicks or bookings through partner links or ads, and no misuse of the referral program.
No faking or trading likes, follows, comments, views or remixes, and no false or abusive reports.
No tracking or watching anyone, or sharing anyone else’s location, without their knowledge and agreement.
No using Trouble in breach of export control or sanctions laws, or for any commercial purpose without our written permission.

Intellectual property

The Trouble name, app, website, design and software belong to Trouble and its licensors. Place data and photos come from third parties (such as Google, and the photographers of openly licensed photos) and remain the property of their owners; you may not copy or reuse them except as the service allows, or as an openly licensed photo’s own licence allows.

Subject to these Terms, we give you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, and to use this website, for your own non-commercial use. If you got the app from a store, the store’s usage rules also apply. We keep all rights we do not expressly give you.
Open-source components keep their own licences (see Credits). Third-party names and logos, such as those of Apple, Google, Booking.com and our other partners, belong to their owners; showing them does not mean they endorse Trouble.
We do not claim ownership of the trip plans Trouble generates for you, and you may use them for your own personal purposes. Because AI content can be similar for different users, we cannot promise that it is unique or protected by copyright.

Feedback

If you send us ideas, suggestions or other feedback, you give us a worldwide, perpetual, irrevocable, royalty-free right to use it for any purpose without paying you or crediting you. Feedback is not confidential. Do not send us anything you want to keep secret.

Changes to the service and availability

We are always improving Trouble, so we may add, change, limit or remove features, plans, partners and content, and we may stop offering Trouble in some countries. Where a change significantly reduces a paid feature you have already bought, we will tell you in advance where reasonably possible, and you keep any rights the law gives you (such as ending a subscription or asking the store for a refund).
We do not promise that Trouble will always be available, uninterrupted, error-free or secure. Maintenance, updates, outages of our providers and other problems can make it unavailable. You may need to update the app to keep using it.
The app can also update its own code over the internet, without the App Store or Google Play: a new version downloads in the background and runs the next time you open Trouble, or straight away if you tap Update on the opening screen. These updates follow the same terms.
We may stop offering Trouble altogether. If we do, we will try to give you reasonable notice first.

Suspension, termination and deleting your account

You can stop using Trouble and delete your account at any time from the app (see Delete my account). Deletion is permanent. We may suspend or end access if you break these Terms, to comply with the law, or to protect the service and its users. Sections that by their nature should continue after termination do so.

Deleting your account does not cancel a subscription: cancel it in your store account first. Trips ready to use, AI Actions and other credits in the account are lost when it is deleted.
We may suspend or close an account, remove or hide content (including posts, comments and profiles in Discover) or turn off a share, invite or family link if we reasonably believe there has been a serious or repeated breach of these Terms, fraud or abuse, a security risk, or a legal requirement. Where appropriate and lawful, we will tell you why and give you a chance to respond.
If we close your account because you broke these Terms, you are not entitled to a refund, except where the law requires one. If we close it for any other reason, any refund you are owed is handled through the store as the law requires.
When your access ends, your licence to use Trouble ends too. The sections on AI content, third-party services, travel risks, your content’s licence for copies others made, feedback, disclaimers, limitation of liability, indemnity, disputes, governing law and the general terms continue.

Disclaimer of warranties

To the extent permitted by applicable law, the service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory. The Trouble parties disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy and quiet enjoyment, and any warranties arising from a course of dealing or usage of trade.

In particular, and to the same extent, we do not warrant that Trouble or any content in it (including AI content, third-party information, prices, estimates and partner offers) is accurate, complete, reliable, current, safe or suitable for you; that Trouble will meet your needs, be uninterrupted, timely, secure or free of errors or harmful components; or that any booking or third-party service will be available or as described. Some places do not allow some of these exclusions; if so, they apply to you only as far as the law allows.

Limitation of liability

To the maximum extent permitted by applicable law, the Trouble parties are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, data, enjoyment or opportunity, or for the cost of substitute services, arising out of or in connection with these Terms or your use of (or inability to use) Trouble.

To the same extent, the Trouble parties are not liable for losses arising from: reliance on AI content or third-party information; third-party services, bookings, partners, advertisers or other users; travel and activities; unauthorised access to your account or content that is not caused by our failure to take reasonable security measures; or interruptions, delays, errors or loss of content.

To the maximum extent permitted by applicable law, the total liability of the Trouble parties for all claims arising out of or in connection with these Terms or Trouble is limited to the greater of (a) the amount you paid for Trouble purchases in the 12 months before the event that gave rise to the claim, and (b) USD 50.

These limits apply whatever the legal basis of the claim (contract, tort including negligence, strict liability or otherwise), even if we were told that the loss was possible, and even if a remedy fails of its essential purpose. They do not limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or any other liability that cannot be excluded or limited by law (see Your statutory rights).

Your statutory rights

Nothing in these Terms excludes or limits rights you have as a consumer that cannot be excluded or limited by contract under the law that applies to you. Where a clause in these Terms is not allowed by that law, it applies only as far as the law allows, and the rest of the Terms still apply.
If you live in the European Union, the European Economic Area or the United Kingdom, you have legal rights for digital content and services that are faulty or not as described, and we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses, because Trouble is for personal use.
If you live in Israel, the United States or anywhere else, the consumer-protection laws of your country, state or province continue to protect you as far as they cannot be excluded. For example, some US states do not allow the exclusion of implied warranties or the limitation of incidental or consequential damages, so some of the limits above may not apply to you.

Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless the Trouble parties (and, at our option, defend them) against claims, losses, liabilities, damages and expenses (including reasonable legal fees) arising from your breach of these Terms, your content, your misuse of the service, your breach of any law or of anyone’s rights, or your dealings with third-party providers and other users. We will tell you about any such claim, and you may not settle it without our written consent. This does not apply to the extent a claim is caused by our own breach of these Terms, negligence or wilful misconduct, and if you are a consumer in the EU or UK it applies only to losses you caused through your fault.

Resolving disputes

Talk to us first. Before starting any legal proceedings, email [email protected] with your name, your account’s email address, what went wrong and what you would like us to do. We will try in good faith to resolve it. Neither of us will start proceedings until 60 days after that email, unless a deadline would otherwise pass or urgent relief is needed. Limitation periods are paused while we try.
Small claims and urgent relief. Either of us may bring an individual claim in a small-claims court that has jurisdiction, and either of us may ask a competent court for urgent relief (for example to stop a misuse of intellectual property or of the service).
Class-action waiver. To the extent permitted by applicable law, you and Trouble each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. If this waiver cannot be enforced for a particular claim, that claim continues in court without it.
Jury-trial waiver. To the extent permitted by applicable law, you and Trouble each waive any right to a trial by jury.
Time limit. To the extent permitted by applicable law, any claim arising out of or in connection with these Terms or Trouble must be started within one year after it arises; otherwise it is permanently barred. This does not shorten any limitation period that the law does not allow to be shortened.
If you are a consumer in the EU or UK, you may also be able to refer a dispute to an alternative dispute resolution body in your country.

Governing law and courts

These Terms are governed by the laws applicable where Trouble is operated, without regard to conflict-of-laws principles. Nothing in these Terms limits any mandatory consumer-protection rights you have under the laws of your country of residence.

Subject to Resolving disputes, the competent courts of the place where Trouble is operated have jurisdiction over any dispute arising out of or in connection with these Terms or Trouble. If you are a consumer, you may also bring proceedings in the courts of the country where you live, where the law gives you that right; and where the law requires it, we will bring proceedings against you only in those courts.

Events outside our control

We are not responsible for any delay or failure to perform caused by events outside our reasonable control, such as natural disasters, epidemics, war, terrorism, civil unrest, strikes, government action, sanctions, failures of the internet, power or telecommunications, cyberattacks, or outages of the providers Trouble depends on (such as Apple, Google, OpenAI or our hosting providers). This does not affect your right to cancel a subscription.

Changes to these Terms

We may change the service and these Terms, for example to reflect changes to Trouble, its plans or partners, or to the law, or to protect users. When we change the Terms we update the dates at the top of this page and, for significant changes, tell you in the app or by email before they take effect where reasonably possible. If you keep using Trouble after a change takes effect, the new Terms apply; if you do not agree, stop using Trouble, cancel any subscription and delete your account. A change does not apply to a dispute that arose before it.

App Store and Google Play

If you got the app from Apple’s App Store, your licence to use it is also subject to Apple’s Licensed Application End User License Agreement and the Usage Rules in the Apple Media Services Terms and Conditions, and these Terms add to them. You and we acknowledge that:

These Terms are between you and Trouble only, not Apple. Trouble, not Apple, is solely responsible for the app and its content.
Your licence is a non-transferable licence to use the app on Apple devices you own or control, as the Usage Rules allow (including use by other accounts through Family Sharing where it applies).
Apple has no obligation to provide any maintenance or support for the app. Support is provided by us, as described in these Terms.
If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility, to the extent they are not disclaimed in these Terms.
Trouble, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession and use of it, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
If a third party claims that the app or your possession and use of it infringes their intellectual property rights, Trouble, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.
You confirm the statements about embargoes and restricted-party lists in Eligibility and age.
You must comply with any third-party terms that apply when you use the app (for example your mobile data plan).
Questions, complaints and claims about the app go to us (see Contact); the developer’s name is the seller shown on the App Store listing.
Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

If you got the app from Google Play, Google is not a party to these Terms and is not responsible for the app, its content or its support. Your use of Google Play, and your purchases there, are subject to the Google Play Terms of Service and Google’s policies, which apply alongside these Terms. If these Terms conflict with the store’s usage rules or purchase terms, the store’s rules apply to that matter.

General terms

Entire agreement. These Terms, together with the policies and any extra terms they refer to, are the whole agreement between you and us about Trouble and replace any earlier version or understanding.
Severability. If any part of these Terms is found invalid or unenforceable, it is changed only as much as needed to make it enforceable (or removed if that is not possible), and the rest of the Terms stay in effect.
No waiver. If we do not enforce a part of these Terms straight away, we can still enforce it later. A waiver is effective only if it is in writing.
Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours, for example to a company set up to operate Trouble or as part of a merger, acquisition or sale of assets, as long as this does not reduce your rights as a consumer. We will tell you if this happens.
Relationship. Nothing in these Terms creates a partnership, joint venture, employment, agency or fiduciary relationship between you and us.
Third-party rights. Except for Apple and the Trouble parties as stated in these Terms, no one else has the right to enforce them.
Language. These Terms are written in English. Any translation, including the summaries in the app, is provided for convenience only; if a translation differs from the English version, the English version controls, to the extent permitted by applicable law.
Notices. We may send notices to you in the app or to the email address of your account. You may send notices to us at [email protected].

Contact

Questions, complaints or claims about these Terms or Trouble: [email protected], or Help & feedback in the app (Profile → ⋯ → Settings & account). More help: Help centre · Support